Absolutely! We offer unique plant gifts for various occasions. You can also include a special message note along with your gift to add that personal touch.
Yes, you can. There may be a readily available plant without a planter or you can discuss with our customer service for customisable options.
If there is an alternative planter available, we are more than happy to change it for you. There is an additional handling/delivery fee.
The life expectancy of plants depends on multiple factors, including the type of plants they are and the care they receive. Browse our Plant Care for an abundance of plant care resources for different plant types.
We are an online retailer, so our nursery, located in the New Territories, is not open to the public. However, we are more than happy to help you with any enquiries you may have about our plants. Feel free to call or email us!
Payment
Payments can easily be made on Urban Plants. You can pay for your order online through our website using your credit card or PayPal. If it is more convenient, Direct Deposit is also available.
Do not hesitate to get in touch with our Customer Service representatives via phone or email. We are happy to help you complete your purchase with offline facilities, such as Payme or Direct Deposit.
We accept VISA, Mastercard and American Express from all countries around the world. Our charge is in Hong Kong Dollars, so your credit card bank will automatically convert the amount into your local currency.
Order & Delivery
After receiving your order, we will send you a confirmation email. If you have yet to receive email confirmation, get in touch with our Customer Service representatives. Please also check your Junk or Spam email folder in case your confirmation email has been sent there.
You can reach us by email at hello@urbanplants.com.hk to discuss any changes or modifications you would like in your order. Our staff will respond to you as soon as we can during business hours.
Yes! In the special request field on the checkout page, you are free to add a remark and request for a photo of the final product. We will gladly send you an email with a photo of your plant(s) once it has been prepared. You may also get in touch with us via email and our Customer Services team will be able to assist you. Please note that we may not be able to fulfil such requests if your order has already been dispatched for delivery.
If your order has already been prepared, it cannot be cancelled. However, you may cancel your order if it is yet to be prepared.
The delivery fee is dependent on the price of your order. For orders below $1,000, there is a $100 delivery fee. For orders over $1,000, free delivery applies. An additional $200 is charged for deliveries to remote areas, including Lamma Island, South Lantau, Shek O, Tung Chung, the Airport, Lau Fau Shan, and Sha Tau Kok.
Urban Plants deliver to all Metropolitan areas in Hong Kong. Deliveries to remote areas such as Tung Chung, the Airport, Shek O, Lamma Island, South Lantau, Lau Fau Shan and Sha Tau Kok will incur additional fees.
We understand the importance of the day an order arrives, and we strive to meet the needs of our valued customers. Your order will be delivered within 3 business days. Should there be any delay, we will let you know at the earliest possible time.
We have a specific time for our deliveries; all deliveries are made between 9am-5pm.
Yes, we do! Knowing where your order is can give you a peace of mind. When your order has been shipped, we will inform you.
We try our best to have our deliveries made at the set date. However, if we are faced with certain situations beyond our control, such as weather or traffic conditions, and we are prevented from making a delivery, we will deliver again within 24 hours at no additional cost.
To maximize our deliveries and maintain customer satisfaction, we deliver Monday through Sunday, but we do not deliver on Public Holidays such as Christmas Day or Chinese New Year.
We only deliver to areas in Hong Kong at the moment.
